A good strategy to have during the decision process is to schedule trial service days with all prospective vendors. A good surgical instrument repair company will be more than willing to show off their capabilities and try to earn your business. During this test-run it is crucial to make a well-informed decision based on the service provided by the medical instrument company and the level of urgency they give is also important.
Secondly, never underestimate the value that a medical instrument repair technician can provide through teaching you. A surgical instrument vendor that helps your efforts and serves as a consultant by making suggestions for improvement may save you money over the long term. It is important to get the right vendor that meets your companies needs, as it will save your budget, save you time and most importantly save you from needless stress and aggravation save you time and prevent any un-necessary stress that may come to be.
1.) Availability: A repair company should be available 7 days a week. The most frequently used sets are usually only around to be serviced on evenings or weekends.
2.) Switching the finish: German-made surgical instruments are produced in 2 colors; matte finish (gray) and mirror finish (shiny). Matte finish doesn’t create any glare and is non-reflective & mirror finish is a smoother finish, which will prevent staining. Instruments sent out of repair should be restored without altering the finish.
3.) Needle holders: Should only be repaired on-site.
4.) The more technicians there are, the better for you.
5.) The best medical instrument repair company more than likely have an medical instrument tracking service.
6.) Broken Instruments: All instruments should be sent back to the hospital for warranty usage.
7.) Be sure to have the surgical instrument repair company provide you educational services.
8.) Check to see if they offer any special sharpening services.
9.) See if they offer a special for cleaning in bulk, like surgical instrument sets.
10.) Tour Repair Vehicles: Visit the repair vehicle to determine if it is a professional repair vehicle providing professional services.
11.) Most medical instrument repair services don’t just service medical instruments, but also other medical equipment.